Frequently Asked Questions
Everything you need to know about Knog sports gear and services.
What is the standard shipping timeframe for orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on your location and customs processing.
How do I process a return or exchange?
We offer a 30-day return policy on all unused gear in original packaging. To initiate a return, visit our online portal and enter your order number to receive a prepaid shipping label.
Are Knog products covered by a warranty?
Yes, all Knog products come with a 2-year limited warranty against manufacturing defects. This covers electronic failure and structural issues but does not include standard wear and tear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are your sports lights and accessories waterproof?
Most of our gear is rated IP67 or higher, meaning it is fully dustproof and waterproof. Our products are designed to withstand heavy rain and mud during your toughest outdoor activities.
Do you offer bulk discounts for sports teams?
Absolutely. We offer special pricing for cycling clubs, running teams, and organized sports groups. Please contact our sales team via the contact form for a custom quote.